At Rico Sitio, we are committed to your satisfaction with our premium, handcrafted CBD products. If you are not completely happy with your purchase, please review our return policy below:

Returns

• Eligibility: You may return unopened and unused products in their original packaging within 30 days of the purchase date for a full refund, excluding shipping costs.
• Process: To initiate a return, please contact our Customer Service Team at +1 (904) 536-1767 for detailed instructions and a Return Merchandise Authorization (RMA) number.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

• Inspection: Upon receiving and inspecting your return, we will notify you via phone at +1 (904) 536-1767 regarding the approval or rejection of your refund.
• Processing: Approved refunds will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Exchanges

• Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 48 hours of delivery at +1 (904) 536-1767. We will arrange for a replacement of the same item.

Non-Returnable Items

• Gift cards, sale items, and any used products are not eligible for return or refund.

Additional Information

• Late or Missing Refunds: If you haven’t received a refund within 10 business days of approval, please check with your bank or credit card company, as processing times may vary. If issues persist, contact us at +1 (904) 536-1767.
• Third-Party Purchases: For products purchased through a retailer or distributor, please follow their return policies.

For any questions or concerns regarding our return policy, please contact our Customer Service Team at +1 (904) 536-1767. We are here to assist you and ensure a positive experience with Rico Sitio.